I've Come a Long Way

Today, I experienced a bit of culture that proved to me I've come a long way. My computer's (laptop) DVD burner is kaput. I need to replace it pronto so that I can back up videos and pictures. Currently I can't collect anymore images prior returning to the states because the hard drive is filled. You can imagine how pleased I was when I found an LG DVD burner for $70 here in Asunción. I bought it early this morning and spent a good part of the day trying to get it to work on my computer. Late this afternoon I was informed by LG that it would not work and I would have to buy a different model.

That sets the stage
I enter stage right into a typical paraguayan business and explain the above details to the clerk. I attempt to terminate the conversation by saying, "If you have the other model I would love to make the purchase from you. However, if you do not have it I'll need to get a refund." The clerk tells me that they do not have the model and that she will call her boss to find out to handle the refund. After speaking with her "Heifa" (really it's spelled jefa and means female boss), she asks me if I would be able to carry the drive across town so that their technicians can look at it. "No, I'm a pastor and I need to get back to the church to lead a meeting" (hoping to communicate that I'm an honest guy... didn't work). I continue, "I bought this here, can't we resolve this here?" "I'll need to take it to our technicians in the morning and make sure that it works before giving you your refund." To which I respond, "But, it doesn't work." She then says, "I know, but I need to make sure that it does."

When I first arrived, at this point I would begin to get a little upset. But I've learned to "roll with the punches." Most times now I just ask questions to try and understand why things are the way the are, hoping to uncover a key to understanding better my adopted culture.

I continue, "So, if they find out that the DVD drive does work, what will happen?" "We'll give you a refund" she said. "And if it doesn't work." Again she says "We'll give you a refund." I then say, "I see. If it does work, you will give me my money back. But if it doesn't work, you will give me my money back. Right?" "Yes, that's right" she told me. "And why can't I get my money back right now if I'll get my money back if it works or if it doesn't work?" "Because that is not the way we do it" she replied.

I leave the store just as content as I did when I entered. I know there is something I'm not understanding. But at the end of the day, it's OK. I don't need to understand everything.

Thanks for your support. We are TEAM!